FAQ
Island View Casino Resort

Are the hotels open?

Yes. Both hotels are open. Reservations are being accepted on our website or by calling 1.877.774.VIEW (8439.) Each person occupying the room MUST be registered. Daily housekeeping service is suspended until further notice. No one under 21 years of age is allowed on property.

What happens to my upcoming hotel reservation?

Hotel reservations for arrivals prior to May 21 have been canceled. All other reservations remain valid. If changes are required guests must call 1.877.774.VIEW (8439.)

Is The Buffet open? Are other restaurants open?

Yes. The Buffet, Coffee Shop, Beach Coffee Shop, Dockside Deli and C&G’s are open. These venues will have adjusted hours and menus. The Buffet is served cafeteria-style by our friendly buffet staff. No one under 21 years of age is allowed on property.

Are the pools open? Are other amenities available?

Our pools, spa and valet are closed and airport shuttle service has been suspended.

North Casino's Gift Shop
Open 24 hours
A satellite location next to front entrance offering sundries

Beach View Casino's Sundries Gift Shop
Open 10 a.m. – 5 p.m.

Do you have live entertainment, special events & tournaments?

No. Live entertainment, special events and tournaments have been suspended until further notice.

Are table games available?

Yes. Our North Casino and Beach View Casino are fully operational with cocktail service. Each gaming device is set to allow for proper social distancing required by the Mississippi Gaming Commission. Sports book wagering is suspended until further notice.

What can I expect upon arrival?

Prior to gaining access to the property, guests are asked to acknowledge that they are not experiencing Covid-19 symptoms and have not been in contact with anyone with Covid-19 in the past 14 days. Guests are reminded to maintain adequate social distancing while on property. Guests are encouraged to wear face masks and to utilize the hand-sanitizing stations available throughout the property.

Was Island View Casino properly sanitized before allowing guests to return?

Yes. CDC recommendations and guidelines for sanitizing are being followed. In addition, there are daily temperature checks and screening for all employees.

What happens to my Slot View Play and other offers?

Previous slot, table games, hotel, dining or other offers that expired during our closure are no longer valid; but Island View has always provided the best gaming value on the Coast and we will continue to do so. Now that we have reopened, new offers are issued based on your qualified play.

Will my slot points or comps expire?

No. All available Slot Points or Comp balances that were valid at the time of our closure are available now.

What happens to my drawing entries?

All promotions and special events during our closure were canceled. However, entries you have earned will be added to a future drawing or promotion once we are permitted to resume them.

What will happen to my birthday promotion that was valid during the closure?

Qualifying guests will have this special offer extended.

What if my Slot Machine (TITO) cash-out voucher expired while Island View Casino was closed?

Island View Casino is extending the valid date of any slot machine cash-out voucher that expired during the time of our closure through July 21, 2020.

Are the Sports Book Betting Kiosks open?

Our Sports Betting Kiosks are temporarily closed.

What if my sports wagering cash-out voucher expired while Island View Casino was closed?

Island View Casino is extending the valid date of any sports wagering cash-out voucher that expired during the time of our closure through September 19, 2020. Please take your voucher to the cage.

What if my sports wagering voucher is for a sporting event that did not occur?

Any sports wagering voucher placed on an event that did not occur due to Covid-19 will be refunded through September 19, 2020. Please take your voucher to the cage.

What will happen to my Insider tier status?

Tier level status will remain valid through January 7, 2021. Tier upgrades are offered based on the following adjusted tier credit balances for this earning period only

Tier Balance Tier Status
as of 7/7/20 7/7/20-1/7/21
900 - 2,399 Plus
2,400 - 8,999 Ultimate
9,000-23,999 Select
>= 24,000 V Card

We will update this FAQ page as new information becomes available.

Until further notice no one under the age of 21 will be allowed on property.

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